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What Clients and Colleagues Have to Say “It was always a pleasure to work with Todd. He and I continue to share a fascination with how and why people buy what they do and the manner in which they do it. He is also a gentleman who puts the best interests of his clients front and center and is never concerned with being direct and honest with them.”
"Todd was outstanding conducting Customer Service Innovation Training. He demonstrated enthusiasm and passion in communicating how to bring ideas to life, and was able to offer simple and practical techniques on how to identify, develop and sell an idea, while critiquing and providing beneficial coaching. Additionally, Todd was able to integrate real business examples and experiences to make the class relevant for the audience. The day spent with Todd flew by and was a great investment!"
"Thank you for the coaching and perspective you shared with us during the customer-centric innovation training you led. Your leadership style and presentation skills are a gift. Thanks for sharing your gift and expertise with us."
"I found TELL YOUR CLIENTS WHERE TO GO! TRAINING to be very engaging and valuable. It was wonderful to spend the course thinking about my clients and their current situations, rather than the hypothetical. Todd truly understands our industry, and was able to tailor his session directly to our company's needs. I highly recommend the course."
"TELL YOUR CLIENTS WHERE TO GO! TRAINING was unequivocally the most successful investment we've ever made in training. We acquired skills and discipline that were immediately actionable, to great success."
"Not only was the training fun, but I walked away with specific business-building ideas I can present to my clients tomorrow!"
"Thank you very much for all of the great work that you have developed for us this past year. Your strategic insights, creative development, and sound thinking have provided us with a tremendous foundation for our marketing and communication efforts."
"We engaged BRAND New Thoughts to assess and improve our core positioning, as both the market we serve and our core capabilities have dramatically changed over time. BNT has a solid understanding of the consumer products marketplace, and was quickly able to distill both the strategic and tactical elements of our positioning upgrade."
"TELL YOUR CLIENTS WHERE TO GO! TRAINING is very well thought out and constructed. It not only reminds me of how I can improve my own skills in growing clients relationships, but also provides a great framework and toolkit to help me train my junior teams."
"Todd's method proves that you do not need much time to generate an effective pitch. I'm excited to try this in my next presentation!"
"Todd's demeanor is warm, engaging, and fun, complementing his professional competence and broad experience. Todd's branding process is clean, straightforward, and helped us accomplish what we could not have accomplished by ourselves."
" Whether you are just starting out, or a well-seasoned professional, TELL YOUR CLIENTS WHERE TO GO! TRAINING offers some great insights, approaches, and methodologies to hone anyone's account management skills. It is engaging and informative from start to finish."
"Thank you for your training session. Your insights were well thought out and coupled with great 'real-world' examples. I am very excited to get back to work this week and follow through with some of the great ideas I developed during your session."
"Just a note to express my thanks for the outstanding TELL YOUR CLIENTS WHERE TO GO! TRAINING sessions. After observing all the sessions you conducted with my team, and then actually experiencing the training myself, I can’t overstate the value and inspiration it has generated within the Marsh Client Services Team, and then to our organization as a whole. We now have Designers, Creative Directors, IT Directors, and much of our staff wanting to participate. It’s exciting to know that this will soon permeate our overall culture, and to see Marsh embrace your proactive, client-centric model is very rewarding."
"This 360 course on client leadership exceeded all expectations. The tools and resources accompanying our one-day session will help us exercise leadership differently and grow our practice."
"I really enjoyed learning from Todd's experience at other companies and agencies. I have only worked at one agency thus far in my career, so it was very inspiring to get a new perspective. I used many of the sell-in techniques we learned, at a client presentation that same week, with great success!"
"Todd was a consultant at our agency for 18 months, and provided wonderful insight. He is truly passionate about client leadership and is a wonderful mentor. I highly recommend Todd; his knowledge and experience are invaluable!"
"I brought in Todd to collaborate on a brand identity/packaging project, and he exceeded my expectations: strong brand positioning skills, deep expertise in packaging and identity, and a terrific open and supportive communication style!"
"Todd Sebastian delivers! His BRAND New Thoughts workshop is an incredibly useful resource. The workshop improves understanding of brand strategy and the power of consistent brand design, as well as walks you through a process to develop your brand position. I highly recommend the workshop"
"BRAND New Thoughts really presented an orderly and helpful system to organize our brand positioning. This is a system I can follow as I move forward with my marketing plans."
"Todd Sebastian's passionate leadership and knowledge of the client service industry is refreshing and motivating. I highly recommend his TELL YOUR CLIENTS WHERE TO GO! TRAINING, and I know that anyone who is fortunate enough to participate will walk away feeling inspired, energized and confident."
"Todd Sebastian sets an inspirational example of the mindset for success in the client service industry. I walked away from TELL YOUR CLIENTS WHERE TO GO! TRAINING with tools that I use daily, an enhanced confidence in my own ability, as well as gratitude to my design agency for their investment in my success. This was by far the most relevant and practical training I have taken part in."
“Even someone who has been around the block (I’m going on 25 years in the business) will find Todd’s building blocks to great client relationships invaluable.”
“I really enjoyed TELL YOUR CLIENTS WHERE TO GO! TRAINING. I left with a clear direction on how to be a better account manager and provide valuable ideas to my clients. I would recommend this course to anyone!”
“The training was great. I did not feel overloaded with information that was hard to apply. I now have a great toolkit of resources to help me perform my role better and more efficiently. The course was practical and extremely applicable.”
“Todd Sebastian's ‘Tell Your Clients Where to Go!’ presentation combines passion and comicality with hit-the-ground-running advice that set me up to immediately and successfully begin creating that ‘Wow!’ factor with all of my internal and external business partners.”
"If your goal is to build a long-standing, mutually beneficial relationship with your agency or client partner, LINK Training & Consulting is your answer. Todd Sebastian takes full advantage of his broad industry experience to provide practical, relevant, and actionable advice on creating sustainable, profitable partnerships."
“If P&G is your client and you want to be viewed as top account talent, just follow Todd’s advice to the letter! There is no doubt the same would be true with any client. Todd provides a thorough and systematic review of the important traits and behaviors that will lead to fully meeting and exceeding client expectations."
"The book Tell Your Clients Where to Go! offers very practical and actionable recommendations for growing your business, increasing your market share and simply amazing your clients. Not only do I recommend the book, I also recommend the presentation that accompanies it. The Cincinnati Business Courier recently hosted a breakfast meeting with Todd, which I attended. Definitely a good investment of your resources!"
"Todd has a clear passion for client leadership, which came
through in his presentation to our organization. The advice he gave
was pertinent, entertaining, and actionable. Todd's vast experience
in the field makes him an excellent source of knowledge on the topic.
I would strongly encourage any firm or agency that interacts with clients
on a regular basis to utilize Todd's book, Tell Your Clients Where
to Go!”
“It was a pleasure listening to Todd at the AdClub’s Annual
Career Day event. He was very energetic and sincere. I really enjoyed
his down-to-earth advice and tips on how to develop strong client relationships."
"We often say that Todd worked his 'branding magic' with our new community-wide health initiative. He helped us understand the power of a brand, led our team as we built our brand character and got us excited about how unique and powerful our new brand could be in the local health care marketplace. The success of our new branding strategy is already evident; and it has been a definite 'win' for our effort."
“Todd gave my class a gift with his excellent talk. My students were universally very grateful for the time and knowledge he shared—giving them greater insight and understanding for the project on which they are working and of marketing in general. He hit the nail on the head.”
“Healthcare in America is in need of fundamental change. Costs are skyrocketing and quality and safety concerns are pervasive. Fortunately, stakeholders throughout Greater Cincinnati are actively working to improve our regional health system. Through our work led by Todd Sebastian, we’ve applied branding strategies to help stimulate and accelerate involvement in improving care among the region’s hospitals, physicians, employers and consumer groups. We now see brand strategy as part of our arsenal to improve healthcare for our community.”
“Early on I was impressed by Todd’s ability to fully capture the nature of our work and then lead a group of diverse professionals through the process of creating our brand identity. This was no easy task among individuals with competing priorities and little to no branding experience.”
“Hearing Todd’s presentation to the American Marketing Association has and will make a difference in my career. He was excited and humorous while delivering insights that were real, credible, and proven through plenty of examples. After applying some of his ideas, I noticed an increase in client satisfaction and personal satisfaction in my role as a client leader.”
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